RETURN & REFUND POLICY
Rest assured that we strive to provide best quality products and customer service. Please read the item description carefully and contact us before purchasing if you have any questions.
IF ITEM IS DEFECTIVE OR DAMAGED: If your item has a significant flaw or was damaged in transit, please contact us within 48 hours of receipt with pictures, clearly showing the damage or defect. After receiving the proof of damage we will gladly send you a replacement or refund.
We do not accept returns on HOME DECOR ITEMS, CLOTHING and GICLEE PRINTS in cases when Buyer changed their mind, ordered wrong size and/or color, or did't read the item description and/or site Policies.
***All home decor items, clothing and giclee prints are unique creations and can't be purchased anywhere else. Each item made specifically for you when ordered. JuliaBarsArt does not carry an inventory and can't accept returns or exchanges. Also, with so many people suffering from allergies, we want to make sure that our customers receive a newly made and allergens (pets and smoke) free home decor products.
UNAUTHORIZED RETURNS will not be accepted. We are not responsible for unauthorized return packages that get lost on the way back to sender.
RETURNS OF ORIGINAL PAINTINGS:
If for any reason you are not satisfied with your painting, you can return or exchange it.
- Please contact us within 3 days of delivery to authorize the return.
- The Artwork must be shipped back within 5 days of delivery in original package and condition with insurance and tracking number.
- Buyer is responsible for return shipping cost.
- Refund for the cost of Artwork, excluding shipping and handling cost, will be issued after receiving the Artwork back in original condition.
DIGITAL DOWNLOADS: Due to nature of the digital products all sales are final. However we will do our best to answer your questions and help to resolve any issues.
BILLING TERMS & CONDITIONS
Julia Bars Art will charge applicable sales taxes on physical and digital products shipped within Canada.